Refund policy

return + cancellation policy

All sales are final. Due to the custom nature of each canvas and accessory, we do not accept returns or offer refunds. Discount codes cannot be applied retroactively.

damages and issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.

order cancellations

Orders for physical items may be cancelled within 1 hour of purchase by emailing hello@navynoo.com. After that, your order will begin processing and cannot be cancelled.

pre-orders

Pre-orders are not excluded from our all-sales-final policy. Like all other purchases, pre-orders are final sale, and because we purchase inventory specifically for each pre-order, we cannot offer refunds once the order is placed. As a courtesy, if you need to cancel a pre-order, contact hello@navynoo.com and we'll convert your payment to store credit for the full amount, usable on anything in the shop. Estimated ship dates are listed on each product page. If your pre-order will ship significantly later than the date listed, we'll notify you by email and you may choose to cancel for a full refund.

chargebacks and disputes

If you are considering filing a chargeback or payment dispute, we kindly ask that you contact us first. We are committed to ensuring you're satisfied with your order and will work with you to resolve any concerns directly and fairly.